Privacy Policy

1 Introduction

BetTicket ("we", "us", "our", "the Platform") is committed to safeguarding the privacy and personal data of every individual who accesses or uses the BetTicket website at betticket.cam ("the Platform"), including all associated services such as online casino games, sports betting, live dealer tables, jackpot games, the VIP loyalty programme, and customer support functions.

This Privacy Policy ("Policy") sets out in clear, accessible terms the types of personal data we collect from you, the purposes for which that data is processed, the legal grounds on which we rely to process it, the parties with whom it may be shared, and the rights available to you as a data subject. This Policy applies to all individuals who visit, register on, or otherwise interact with the BetTicket Platform — including players located in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam and other parts of Malaysia.

By registering a BetTicket account or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform and may request account closure as described in our Terms & Conditions.

2 Definitions

For the purposes of this Privacy Policy, the following terms shall carry the meanings set out below:

3 Data We Collect

BetTicket collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the Platform, and in limited circumstances from third-party service providers (such as payment processors and identity verification services). The categories of data we collect are as follows:

BetTicket does not knowingly collect sensitive personal data (such as racial or ethnic origin, religious beliefs, health data, or biometric data for identification purposes) unless specifically required for age and identity verification, in which case such data is handled with enhanced security controls and access restrictions.

4 How We Use Your Data

BetTicket processes your personal data for the following clearly defined purposes:

• Account registration and management: To create and maintain your BetTicket account, verify your identity, and provide you with access to all platform features.
• Payment processing: To facilitate deposits and withdrawals via your chosen payment method (e.g., Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, or USDT), and to maintain accurate financial records of all transactions in MYR.
• KYC and fraud prevention: To verify that you meet the minimum age requirement of 21 years, confirm your identity, and detect and prevent fraudulent, abusive or illegal activity on the Platform.
• Regulatory compliance: To meet obligations under applicable anti-money laundering (AML) regulations, financial crime prevention requirements, and any other legal obligations applicable to BetTicket's operations.
• Platform operation and improvement: To monitor platform performance, diagnose technical issues, analyse usage patterns, and continuously improve the features and security of BetTicket for all Malaysian players.
• Customer support: To respond to your queries, resolve disputes, and provide assistance through our 24/7 live chat and email support channels.
• Responsible gambling: To monitor account activity for indicators of problem gambling behaviour, to apply voluntary or mandatory restrictions where appropriate, and to provide access to responsible gambling tools including deposit limits and self-exclusion.
• Marketing communications: To send you relevant promotional offers, bonus notifications and VIP programme updates — subject to your communication preferences and only where you have not opted out. You may opt out of marketing communications at any time via account settings or by contacting support.

5 Legal Basis for Processing

BetTicket relies on one or more of the following legal bases when processing your personal data:

6 Data Sharing & Disclosure

BetTicket does not sell, rent or trade your personal data to any third party for commercial or marketing purposes. We may share your data only in the following limited and controlled circumstances:

• Payment processors and e-wallet providers: When you make a deposit or withdrawal via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, Maybank, CIMB, Public Bank, Hong Leong Bank or other supported methods, we share the minimum necessary financial data with the relevant provider to complete the transaction.
• Identity verification service providers: KYC documents and identity data are shared with trusted third-party verification partners strictly for the purpose of confirming your age and identity. These providers are contractually bound to process your data only for this purpose.
• Game content providers: For live dealer and third-party slot games, limited session data (such as player ID and game session token) may be shared with the game provider to enable gameplay. No unnecessary personal data is transmitted.
• Legal and regulatory authorities: BetTicket will disclose personal data to law enforcement agencies, financial intelligence units or regulatory bodies where required to do so by law, court order or valid regulatory demand.
• Professional advisers: In certain circumstances, BetTicket may share data with legal counsel, auditors or other professional advisers subject to strict confidentiality obligations.

7 Data Retention

BetTicket retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active account data is retained for the duration of your account and for a minimum period of five (5) years following account closure, in order to satisfy financial record-keeping and anti-money laundering obligations.
• KYC and identity documents are retained for a minimum of five (5) years from the date of verification, consistent with applicable financial crime prevention requirements.
• Transaction records (deposits, withdrawals, wager histories) are retained for a minimum of seven (7) years to meet financial reporting and regulatory obligations.
• Support communications (live chat transcripts, email records) are retained for a period of three (3) years from the date of the communication.
• Technical and server log data (IP addresses, session data) is retained for a maximum of twelve (12) months, unless a longer retention period is required in connection with a fraud investigation or legal proceeding.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Requests for early deletion may be submitted as described in Section 10 (Your Rights), subject to any overriding legal retention obligations.

8 Cookies & Tracking Technologies

BetTicket uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that enable the Platform to recognise you across sessions and deliver a consistent, secure experience. We use the following categories of cookies:

BetTicket does not deploy advertising cookies, retargeting pixels or third-party behavioural tracking technologies. You may manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies may impair your ability to log in or use certain Platform features.

9 Data Security

BetTicket implements a multi-layered security framework to protect your personal data against unauthorised access, accidental loss, disclosure, alteration or destruction. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and BetTicket's servers;
• Encryption at rest for all sensitive data stored in our databases, including KYC documents, payment details and account credentials;
• Role-based access controls ensuring that only authorised personnel with a legitimate operational need may access personal data;
• Two-factor authentication (2FA) available for all Member accounts, strongly recommended for accounts with significant balances;
• Regular third-party penetration testing and security audits of Platform infrastructure;
• Automated fraud monitoring systems that flag and investigate unusual account or transaction patterns in real time.

In the event of a data breach that poses a risk to your rights and interests, BetTicket will notify affected Members in accordance with applicable data protection requirements and will take immediate steps to contain and remediate the incident.

10 Your Rights as a Data Subject

As an individual whose personal data is processed by BetTicket, you hold the following rights in relation to that data. To exercise any of these rights, please contact BetTicket via our 24/7 live support channel or by email at the address provided in Section 14.

• Right of Access: You have the right to request a copy of the personal data BetTicket holds about you, together with information about how and why it is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations (see Section 7).
• Right to Restriction of Processing: You may request that BetTicket restrict the processing of your data in certain circumstances — for example, while the accuracy of your data is being contested.
• Right to Data Portability: Where processing is based on your consent or a contractual obligation, you have the right to receive your data in a structured, commonly used and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your rights and interests override those of BetTicket.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to the withdrawal.

BetTicket will respond to all verifiable data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to protect against unauthorised access to your data. We will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive.

11 Minors & Age Verification

BetTicket enforces a strict minimum age requirement of 21 years for all registered Members. The Platform is not intended for, and does not knowingly collect personal data from, individuals under the age of 21. All new accounts are subject to age verification as part of the KYC process before deposit and withdrawal privileges are enabled.

If BetTicket becomes aware, or has reasonable grounds to suspect, that an Account has been created by or is being used by an individual under the age of 21, the Account will be suspended immediately pending investigation. Any balance held in such an Account will be frozen and handled in accordance with applicable legal requirements.

Parents and guardians who are concerned that a minor may have accessed or registered on the BetTicket Platform are urged to contact our support team immediately at the contact details provided in Section 14. BetTicket will investigate all such reports promptly and take appropriate action.

12 Third-Party Services & Links

The BetTicket Platform integrates with a number of third-party service providers in order to deliver its full range of features. These include payment gateway operators (processing transactions via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX and Malaysian bank partners), game content providers for live dealer and slot products, and identity verification service providers for KYC purposes.

All third-party service providers engaged by BetTicket are required to process personal data solely in accordance with BetTicket's documented instructions and applicable data protection requirements. They are prohibited from using Member personal data for any purpose other than the specific service they are contracted to provide.

BetTicket does not embed third-party advertising scripts, social media tracking pixels or external analytics services that would result in your personal data being shared with parties outside of the BetTicket operational ecosystem without your explicit knowledge.

13 Amendments to This Policy

BetTicket reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or the introduction of new Platform features. When material changes are made, we will update the "Last Updated" date shown at the top of this page and, where appropriate, notify active Members via the email address associated with their account.

Your continued use of the BetTicket Platform following the effective date of a revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. We recommend that you review this page periodically to stay informed of how your personal data is being handled.

The most current version of this Privacy Policy will always be available at betticket.cam/privacy-policy.

14 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data by BetTicket, please contact our Data Protection team using the details below. Our customer support team is available 24 hours a day, 7 days a week, and handles all data-related enquiries with appropriate priority and discretion.

When submitting a data rights request (access, rectification, erasure, portability, objection or withdrawal of consent), please include your registered account username and a clear description of the request to allow us to process it efficiently. We may request additional proof of identity before actioning any request in order to protect your account from unauthorised access.

For matters relating to your platform usage rights and obligations, please refer to our Terms & Conditions. For information on our responsible gambling commitments and available player protection tools, please visit our Responsible Gambling page.